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Toys "R" Us
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New York City
Gensler


Photography © Peter Paige Photography

Entertainment retailing is the new buzz word at Toys "R" Us


—Robert Vanech, Principal, ETF Group

Architect
Gensler www.gensler.com

Client
Toys "R" Us

Key Player(s)
J. Newbold Associates (interior theming); Gilsanz, Murray, Steficek (structural); FMC Associates (mechanical, electrical); Show & Tell (scroller system technology); Focus Lighting (lighting)

Additional Reading
Lighting, 01/02

Program: In an effort to increase its recognition in a highly competitive field, Toys "R" Us decided to reposition itself with the introduction of a flagship store smack in the middle of glitzy Times Square, New York City. The company wished to have a landmark store that would serve as an exciting geographic and emotional destination for customers and products, a "Center of the Toy Universe," as the firm put it, that would pull out all the stops to create an exciting experience for customers and new opportunities for vendors to display and launch products.

Solution: The site consisted of two older theaters requiring extensive renovation. Billboards on the roof that generate significant income for the landlord had to remain intact. To meet a completion goal set for the following year's holiday season, design and construction had to occur in 18 months. Making a splash in media-rich Times Square was a challenge. A high-tech signage system covers the entire facade of the building. Lining translucent windows, 165 scrolling panels display up to eight changing images. Through an unprecedented combination of innovative retail design, entertainment architecture, and groundbreaking graphic communication, this store has become a premiere destination. Media coverage, visitors to the store, and revenue from advertising have all exceeded expectations.

The Winners: Abercrombie & Fitch | Allsteel | Cellular Operations | Gateshead Millenium Bridge | Multi-Use Centre | Paul Brown Stadium | Texas Children's Hospital | Toys "R" Us | Trumpf Customer & Technology Center | Univ. of Penn. Dept. of Facilities and Real Estate | Valeo Electrical Systems

The Finalists: Arcs de Seine | Boeing\ Leadership Center | Gasometer B | Hansen Construction Office | ING Direct | KeySpan Park Stadium | Matha Stewart Living

Unbuilt Projects: BMW Event and Delivery Center | Hollister Headquarters

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